Transparency
Why is there a "waiting period"? How long does an installment protection period last? How do I explain to the customer the difference between theft and robbery? Why are there product information sheets? Why is a signature required here and not there? The experts at Société Générale Insurance in Hamburg make sure that no question remains unanswered.
In person, online or checklist?
"A good product is no use if I don't have anyone to sell it to." This old adage makes sense to everyone, but time and again it becomes apparent that it is precisely the training of sales teams that is being skimped on. In our experience, written guides or manuals are not enough to communicate the benefits or arguments of a product.
Société Générale Insurance develops training for every product: for your chatbot, with FAQs, for the sales requirements of your employees, for individual product modules or for the before and after of a relaunch. And always "from practice for practice". And because we really like to do this, we are also personally on site on request and answer the questions live.
